Shipping & FAQ
Everything you need to know
How we ship, how returns work, and answers to common questions.
Free over €40
Free shipping on all orders above €40. Below that, a small flat rate applies at checkout.
Tracked delivery
Most orders arrive within 6 to 14 business days, depending on your location, and every order is fully tracked from our door to yours.
30 day returns
Not happy? Return any item within thirty days for a full refund. Simple and fair.
How long will my order take to arrive?
Most orders arrive within 6 to 14 business days after they ship, with tracking sent to your email. Exact times depend on your location, and you will see an estimate at checkout.
Do you ship to my country?
Yes, TheSuperDogs ships worldwide. Shipping options and any applicable duties are shown at checkout before you pay.
What is your return policy?
Every order is covered by our 30 day money back guarantee. If you or your dog are not happy, contact us within thirty days and we will arrange a full refund or replacement.
How do I track my order?
As soon as your order ships, we email you a tracking link so you can follow it all the way to your door.
How can I contact you?
Visit our contact page or email us any time. We usually reply within 24 hours.